The Problem: On February 28, 2002 my Windows XP machine spontaneously rebooted when I tried to open an MS Word file. (I had just finished installing some software that supposedly did not require rebooting after installation. However, most of the time when there is a problem, the system just hangs... this was an actual, OS-initiated reboot.)
When the system came up, a window appeared informing me that a fatal error had occurred:
System has recovered from a serious errorand that my system was connecting to the Microsoft Crash Analysis Site (oca.microsoft.com). I was informed that I would need to enter my Passport account information if I wanted to track the error, but that this information would only be used for this purpose.
About 15 minutes later I received the following message:
The initial analysis of this Stop error report is complete. To view the analysis results, select the link under Analysis Status for this error report description on the Microsoft Windows Online Crash Analysis (https://oca.microsoft.com/secure/status.asp) Web site. Thank you, Microsoft Windows Online Crash AnalysisWow! I thought...They really got on this error....
I went to the site and retrieved the following analysis:
On March 26, I received an instant message on my XP machine that updates were ready to load to fix a bug that I had reported. Before installing, I clicked on the details and the following screen came up:
